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Shipping Policy and Procedures
What is STANDARD SHIPPING?
Standard shipping is our default shipping method. Under this option we will use either United Parcel Service (UPS) or the United States Post Office (USPS) to ship your package. We will make this determination based on speed and cost effectiveness. For orders over $99, this service is free. For orders ranging from $0-$98.99, the fee is a flat rate of $6.99. Please note: Offer for free standard shipping is only valid in the continental United States (Excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands). CPAP Supply USA will ship certain products internationally. All shipping charges are calculated by UPS and will be displayed at time of checkout. Purchaser is responsible for all shipping, import and brokerage fees assets by UPS Worldwide or your country customs center.
When will my order be shipped?
Most orders placed before 3:30pm EST/EDT Monday through Friday will be shipped that day via chosen shipping choice. Orders placed after 3:30pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, the customer will be notified and the item will be shipped as soon as possible. All calculations for expedited delivery are based on business days only. Saturday delivery is available with express shipping, but at an extra charge. To choose this delivery method, you must speak with a customer service representative. Remember that UPS Ground service always includes Saturday delivery, but expedited options do not.
Lithium Battery Shipping Policy
Lithium battery shipping is regulated by DOT and FAA as well as shipping agencies such as UPS, FedEx, DHL, USPS and so others to ensure safe transportation of these products. Per regulations from the FAA and DOT, lithium batteries cannot be shipped overnight. We are able to ship lithium batteries overnight with the purchase of a unit (the battery is contained within the unit). If you have any questions or concerns regarding these regulations please contact our office at 866-560-2727 or email us at email@example.com.
How much does shipping cost?
CPAP Supply USA is happy to now offer free standard (2-10 business day arrival time) shipping on all orders over $99. Orders under $99 will be charged a flat rate of $6.99 for standard shipping. All customers have the ability to upgrade shipping to our UPS expedited options at an additional cost. To find these costs please add the desired items to your cart and initiate checkout to see published rates. We reserve the right to choose a shipping method when orders are shipped free. We may send items without tracking information via USPS.
Standard Flat Rate: $6.99
UPS Ground: $13.99
UPS 3 Day: $19.99
UPS 2 Day: $24.99
UPS Next Day: $44.99
UPS Saturday Delivey (if available): $59.99
Special Delivery Notice for CPAP/BiPAP Machines
NOTE: ORDERS CONTAINING CPAP/BIPAP MACHINES WILL BE MARKED TO RECEIVE ADULT SIGNATURE UPON DELIVERY, PLEASE PREPARE TO MAKE ARRANGEMENTS TO HAVE MACHINES SHIPPED TO A LOCATION WHERE SOMEONE WILL BE PREPARED TO RECEIVE IT. UPS WILL NOT LEAVE PACKAGES UNATTENDED THAT ARE MARKED FOR SIGNATURE. ALL ORDERS TOTALING $250.00 OR MORE WILL SHIP WITH THE REQUIREMENT OF A SIGNATURE UNLESS THE CUSTOMER REQUESTS THE SHIPMENT WITHOUT A SIGNATURE REQUIREMENT.